Question 1

What does the WebSP AI receptionist actually do?

Accepted Answer

It answers your business phone 24/7 — qualifies the job, checks the caller is in your service area, books the work into your diary, transfers genuine emergencies to your mobile, and texts the customer a confirmation. It's trained on your services, prices and policies before it takes a single customer call.

Question 2

What is the Never Miss a Job plan?

Accepted Answer

A monthly plan at £149/month with no contract. Every missed call gets an instant text back, an AI assistant qualifies the job and books it by SMS, your Google reviews get automated, and we fix how you show up in ChatGPT and Google's AI — with a plain-English monthly report. It's the fast, low-risk way to start before committing to a full voice receptionist.

Question 3

How much does an AI receptionist cost?

Accepted Answer

From £2,500 as a one-off build, plus £250/month for running, monitoring and updates. Compare that with missed calls: one missed £200 job a day is roughly £52,000 a year in lost work for a UK trade business. Subscription AI answering services charge £50–£300/month forever for a system you never own.

Question 4

Do I own the AI receptionist or rent it?

Accepted Answer

You own it. Unlike subscription answering services, WebSP builds the system on infrastructure you control — your number, your prompts, your booking data. Stop the monthly plan and the system is still yours.

Question 5

Why use WebSP instead of Booksy or Vagaro?

Accepted Answer

The main difference is ownership. With Booksy you pay every month forever — and if you stop paying, your system disappears. With WebSP, you pay once and own the software outright. It lives on your website, under your brand. Platforms also show competitor salons to your customers and keep your client data in their system.

Question 6

How long does it take to build?

Accepted Answer

Typically 2–3 weeks from the point we agree requirements. We'll show you progress throughout and you review the system before it goes live. We won't push anything live until you're happy.

Question 7

What happens if something breaks after launch?

Accepted Answer

Every project comes with 3 months of free support after launch. You contact us directly — not a support ticket. After 3 months, you can move to a monthly retainer (£200/month) or we handle fixes case-by-case.

Question 8

Can it handle deposits or cancellation fees?

Accepted Answer

Yes. Because we build from scratch, we can add whatever rules your business uses — deposit requirements, cancellation windows, no-show policies. This is one of the main advantages of a custom system over a platform.

Question 9

Can I see it before I decide?

Accepted Answer

Yes — this is how we prefer to work. We have a live demo you can walk through right now on our demo page, and we can do a screen share to show the admin dashboard.

Question 10

Is it actually AI or just a decision tree?

Accepted Answer

Real AI — specifically Anthropic's Claude (the same model behind Claude.ai), running in fast, efficient mode. It can handle nuanced questions, follow-ups, and conversations rather than just matching keywords. It understands context.

Question 11

Will it ever give wrong information?

Accepted Answer

We train it carefully and give it a hard rule: if it doesn't know something, it says so and directs the customer to call you. It never makes up prices or policies. If you update your prices and don't tell us, there could be a discrepancy — that's why updates are included in the monthly plan.

Question 12

Can it book appointments for customers?

Accepted Answer

Not directly — it guides customers to your booking page, where they book themselves. If you have a WebSP booking system, the integration is tighter — the agent knows your services and can describe the booking process step by step.

Question 13

What happens if a customer asks something it can't answer?

Accepted Answer

It says: 'I'm not sure about that one — best to speak to the team directly' and gives your phone number or email. It never guesses on medical questions, allergy advice, or anything outside its training. We test edge cases thoroughly before launch.

Question 14

Is customer data stored anywhere?

Accepted Answer

Conversations are processed by Anthropic's API (GDPR-compliant EU processing available). We don't store conversation logs ourselves. The chat widget doesn't collect personal data — it's just a conversation interface. We can provide a data processing agreement if required.

Question 15

How quickly can you update the agent's knowledge?

Accepted Answer

Same day, usually. Just message or email us with the change and we'll update the agent's knowledge and push the change. No downtime — the update takes effect immediately.

Question 16

What's the monthly cost actually for?

Accepted Answer

Three things: (1) API costs — paying Anthropic per conversation, (2) hosting the agent's backend, (3) our time maintaining and updating the agent's knowledge. At £50/month, you get all three. Lyro charges £79–299/month for less.

Question 17

Can I cancel anytime?

Accepted Answer

Yes. No long-term contract. Give us a month's notice and we'll remove the widget. The one-off setup fee is not refundable, but the monthly plan has no minimum commitment.

Question 18

What's included in the price?

Accepted Answer

Design, development, deployment to your domain, and 3 months of free support. No hidden extras. If something sits outside the standard scope, we'll always discuss it before adding to the price.

Question 19

Do I pay everything upfront?

Accepted Answer

We typically work 50/50 — 50% to start, 50% when we deliver the finished system for your review. If you have a different preference, we're open to discussing it.

Question 20

Do you offer any discounts for first clients?

Accepted Answer

We're currently taking on our first booking system clients, so we're offering launch pricing — a reduction in exchange for a testimonial and case study with your permission.

Question 21

How do we actually work together?

Accepted Answer

It starts with a call or WhatsApp. We agree what we're building, set a timeline, and get started. You'll get regular updates throughout. We use WhatsApp for day-to-day — most clients find it easier than email.

Question 22

Do I need to be technical to work with you?

Accepted Answer

Not at all. You describe what your business needs — we handle everything technical. When we deliver, we walk you through the admin dashboard until you're comfortable.

Question 23

Can I add features later?

Accepted Answer

Yes. Because you own the code, we can add new features any time — SMS reminders, online payments, multi-staff support. Clients on the monthly retainer get new feature requests included.

Question 24

What if I already have a website?

Accepted Answer

We can build the booking system as a section of your existing website, or host it on a subdomain (e.g. book.yoursalon.co.uk). It carries your branding and links seamlessly from your current site.

Never miss another job.

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Get found

Don't miss the job

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What are missed calls costing you?

Software your business owns outright.

AI Receptionist

Custom Booking System

AI Customer Support Agent

Web Design & Development

Shopify Store

A dashboard to manageyour business.

Booksy costs UK salons £2,400 over 5 years. For software they'll never own.

A custom AI support agenttrained on your business.

What you get when you work with WebSP.

Try the demo first — no commitment

You own everything we build

Direct line to the person who built it

50% upfront. 50% only when you're happy.

Web Design & Development

Shopify Store

Monthly Maintenance

Does ChatGPT recommend you — or your competitor?

Start small. Own it when you're ready.

Never Miss a Job

AI Receptionist — owned

Custom AI Systems

Questions aboutour services